Refund policy

Return and Refund Policy

Last Updated:May 17,2026

At LiftCore, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 7 DAYS of delivery
  • Be unused, unworn, and in original condition
  • Include all original packaging, tags, manuals, and accessories
  • Be accompanied by proof of purchase (order number or invoice)

We reserve the right to refuse returns that do not meet these conditions.

2. How to Request a Return

To initiate a return, please email us at liftcore32@gmail.com within 7 DAYS of receiving your order.

Please include:

  • Your order number
  • Product name
  • Reason for return
  • Photos or videos if the product is damaged or defective

Our support team will respond within 1-2 days with further instructions.

3. Return Timeframe

Once your return request is approved, the item must be shipped back within 7 DAYS of receiving our return instructions.

Returns sent without prior approval may not be accepted.

4. Refund Process

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be initiated within 1-2 days
  • The amount will be credited to your original payment method
  • Depending on your bank or payment provider, it may take 5-10 business days for the refund to reflect in your account

Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Exchanges

We offer exchanges for eligible items if:

  • You received a damaged or defective product
  • You received the wrong item
  • You need a replacement for the same product (subject to stock availability)

To request an exchange, contact us at liftcore32@gmail.com.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 DAYS of delivery.

Please provide:

  • Your order number
  • Clear photos or videos of the issue

After verification, we will offer a replacement, exchange, or full refund at no additional cost.

7. Non-Returnable Items

The following items are generally not eligible for return:

  • Used or damaged products not caused by us
  • Products without original packaging or tags
  • Gift cards
  • Downloadable or digital products
  • Personal care items and other hygiene-sensitive products
  • Clearance or final sale items (if marked as non-returnable)

8. Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect product, we will bear the return shipping cost.
  • For all other approved returns, the customer is responsible for return shipping charges unless stated otherwise.

Original shipping charges are non-refundable unless the return is due to our mistake.

9. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process after delivery.

To request a cancellation, contact us at liftcore32@gmail.com as soon as possible.

10. Refund Exceptions

We reserve the right to deny refunds if:

  • Returned items do not meet the eligibility criteria
  • Evidence suggests misuse or intentional damage
  • The return request is made after the allowed return period

11. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

LiftCore
Email: liftcore32@gmail.com
Response Time: 1-2 business days